HOW TO SCHEDULE, PREPARE, AND UNDERSTAND YOUR JOURNEY
HOW TO SCHEDULE, PREPARE, AND UNDERSTAND YOUR JOURNEY
Welcome to Rosamund's Mandarin Garden. This page will help you understand how to schedule your lessons, what to expect before and after class, and the key terms related to payment, cancellation, and rescheduling. Please read carefully before proceeding.
For new students, tuition payments are processed through one of the following platforms:
► Ko‑fi : https://ko-fi.com/rosamundmandarin/commissions
► Or Buy Me a Coffee: https://buymeacoffee.com/rosamundchen/extras
IMPORTANT:
You may view availability on Calendly before paying, times are not held until you receive my manual confirmation email. After paying, send me a direct message on Ko‑fi/BMC with:
• Full name (must match your Calendly booking)
• Contact email (for confirmations & materials)
► After I receive your message, I will send a manual Confirmation Email (title: Payment Verified & Lesson Confirmed) within 24–48 hours.
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Alternative Payment Option for Long-Term Students
Students who have already completed lessons with me and established an ongoing learning relationship may be eligible to pay via direct bank transfer (Wise or Remitly).
Benefits may include:
• Lower transfer fees
• Simplified renewals
• Exclusive loyalty discounts for eligible students
Please note:
• This option is currently available only to selected long-term students.
• New students should use Ko-fi or BMC for their initial purchases.
• Participation is entirely optional.
• Eligible students will receive payment instructions during the renewal process.
Use the link below to book your preferred time:
► Schedule via Calendly：https://calendly.com/rosa-mandarin-garden
► On the booking form, enter:
• Full name
• Email (same as the one you messaged me)
• Payment platform
► Right after booking, you’ll receive a system (automated) email with your Zoom link. This is provisional; if you haven’t paid or haven’t messaged your info, the booking may be cancelled.
Each session lasts 50 minutes. Please log in on time. After the class, you will receive:
A lesson PDF summarising key points from the session
Demonstration audio recordings and pronunciation examples (where relevant)
Supplementary learning materials, exercises, and recommended resources to support your continued study
Rescheduling or cancellations must be made at least 24 hours before class time.
You may reschedule a session once per booking, provided it's done at least 24 hours in advance.
Late cancellations or no-shows are non-refundable.
For Premium Mentorship students:
You may coordinate directly with Rosamund to confirm your preferred time slots, as scheduling is more flexible and personalized in this plan.
Refunds are only granted in the following cases:
✓ Lesson not delivered due to teacher responsibility (full refund)
✓ Cancelled more than 24 hours in advance (minus platform’s transaction fees)
✓ Unused lessons within their stated validity period (partial refund minus fees)
Refunds are NOT available if:
✗ Class has already started or finished
✗ Digital materials have been delivered
✗ You cancel within 24 hours of the lesson
✗ Your course package has expired based on the validity periods below
Lesson Validity Periods:
Trial or Single Lesson: 1 month from purchase
5-Class & 10-Class Packages: 6 months from purchase
Premium Mentorship: 6 months from purchase
How to Request a Refund:
Please email Rosamund directly and use the official refund request template provided in your confirmation email. This helps process your request accurately.
✓ By making a payment, you agree to the terms on this page.
✓ One reschedule is allowed per booking (if made >24h in advance).
✓ Refunds are subject to the payment platform’s standard transaction fees.
✓ Please consider your schedule carefully before purchasing.
If you have questions, contact: rosa.mandarin.garden@gmail.com
Thank you for your trust. I look forward to guiding you through your Mandarin journey. – Rosamund
Version 2.0 · Last updated: June 21, 2026